top of page

Privacy Policy

At a-SORN (“we,” “our,” or “us”), the privacy of our customers is of paramount importance. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By visiting or making a purchase on www.a-sorn.com (the “Site”), you agree to the collection and use of information in compliance with this policy.

1. Information We Collect

​

  1. Personal Information You Provide Directly

    • Name, Email Address, Shipping Address, Billing Address, Phone Number: Collected when you create an account, place an order, or sign up for newsletters.

    • Payment Information: Payment card details are submitted directly to our payment processor (e.g., Stripe, PayPal). We do not store full card numbers on our servers.

    • Account Credentials: Username and password (securely hashed) if you register for an a-SORN account.

  2. Automatically Collected Information

    • Order History & Purchase Details: Items purchased, dates, order value.

    • Site Usage Data: Pages viewed, time spent on each page, referral source, IP address (for fraud prevention), device and browser type.

    • Cookies & Tracking Technologies: We use cookies (small files stored on your device) to remember login status, shopping-cart contents, and to improve your experience. You can disable cookies in your browser, but some features of the Site may not function correctly.

  3. Third-Party Sources

    • When you choose to pay via a third-party service (e.g., PayPal), you may provide additional information through that service. We only receive information necessary to complete and ship your order.

    • If you sign in via a social login (e.g., Google, Facebook), we receive only the data you authorize (typically name and email).

​

2. How We Use Your Information

​

We use collected information for the following purposes:

  • Order Fulfillment & Customer Support

    • Process and fulfill your orders.

    • Communicate order confirmations, shipping updates, and delivery notices.

    • Handle return or exchange requests within our 5-day policy.

  • Marketing & Promotions

    • Send you newsletters, promotions, and exclusive offers (only if you opt in).

    • Personalize content and product recommendations based on your preferences and order history.

    • Analyze overall purchasing trends to improve our product offerings.

  • Site Improvement & Analytics

    • Monitor Site performance and usage to identify bugs or improve navigation.

    • Conduct internal research and statistical analysis to create a better user experience.

  • Fraud Prevention & Security

    • Detect and prevent fraudulent transactions or unauthorized activities.

    • Safeguard our network and systems, including diagnosing technical problems.

​

3. How We Share Your Information

​

We will never sell or rent your personal information. We may share information with:

  1. Service Providers & Partners (as necessary)

    • Payment Processors (e.g., Stripe, PayPal): To charge your credit card and verify billing information.

    • Shipping Carriers (e.g., Canada Post, UPS, FedEx): To deliver your order. They receive only your name, shipping address, and order details.

    • IT and Analytics Services (e.g., hosting providers, Google Analytics): To host and analyze Site performance.

    • Marketing Platforms (e.g., Mailchimp): Only if you opt in to our email newsletter.

  2. Legal Compliance

    • If required by law or in response to valid legal processes (subpoena, court order), we may disclose your data to government authorities.

    • If we believe it is necessary to investigate fraud, security breaches, or violations of our Terms & Conditions.

  3. Business Transfers

    • In the event of a merger, acquisition, or sale of assets, user information may be transferred to the new owner. We will notify you via email and/or a prominent notice on our Site of any change in ownership.

​

4. Security Measures

​

We implement reasonable security measures to protect your data, including:

  • Encryption: All data transmitted between your browser and our servers uses HTTPS/TLS encryption.

  • Secure Password Storage: Passwords are hashed with industry-standard algorithms.

  • Access Controls: Limited employee access to personal data on a need-to-know basis.

  • Regular Audits: Periodic security assessments to detect vulnerabilities.

However, no online platform is 100% immune to attacks. While we strive to protect your information, we cannot guarantee absolute security. In the unlikely event of a data breach, we will notify affected users and relevant authorities in accordance with applicable Canadian privacy laws.

​

5. Your Rights & Choices

​

Depending on where you live, you may have the following rights regarding your personal information:

  • Access & Rectification: You can request a copy of the data we hold about you and ask us to correct any inaccuracies.

  • Deletion (“Right to Be Forgotten”): You can request that we delete your account and/or personal information, subject to legal retention requirements.

  • Opt-Out of Marketing Communications: If you no longer wish to receive promotional emails, you can (a) click “unsubscribe” at the bottom of any marketing email, or (b) email us at support@a-SORN.com to be removed.

  • Restrict Processing: You can ask us to limit how we use your data if you believe it is inaccurate or unlawfully processed.

​

6. Children’s Privacy

​

Our Site is intended for users aged 18 and older. We do not knowingly collect or sell personal information from children under 13. If you believe a child under 13 has provided us with personal data, please contact privacy@a-SORN.com, and we will promptly delete that information.

​

7. Changes to This Privacy Policy

​

We may update this policy from time to time (e.g., to reflect changes in our practices or legal requirements). When we do, we will update the “Last Updated” date at the top and provide a notice on our Site. Continued use of the Site after changes constitutes acceptance of the revised policy.

 

bottom of page